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Client and Employee Grievance Policy

 

1. Purpose

CARRY is committed to maintaining a supportive and respectful environment for both clients and employees. This policy outlines procedures for addressing and resolving grievances to ensure fair treatment and the prompt resolution of concerns.

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2. Scope

This policy applies to all clients and employees affiliated with CARRY, including volunteers and contractors.

 

3. Client Grievance Procedure

  • Clients are encouraged to address grievances informally with the relevant staff member or supervisor.

  • Clients can submit a written complaint to the designated grievance officer within 48 hours if the grievance remains unresolved.

  • Upon receiving a complaint, the grievance officer will investigate the matter promptly and impartially.

  • CARRY will strive to resolve grievances within a reasonable timeframe and communicate the outcome to the client.

 

4. Employee Grievance Procedure

  • Employees are encouraged to discuss concerns informally with their immediate supervisor or HR representative.

  • Employees can formally submit a written complaint to HR within 48 hours if the grievance persists.

  • HR will conduct a thorough investigation, ensuring confidentiality and fairness.

  • Efforts will be made to resolve employee grievances promptly and communicate the outcome to the employee.

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5. Confidentiality and Non-Retaliation

  • All grievances will be handled with confidentiality, respecting the privacy of those involved.

  • CARRY prohibits any form of retaliation against individuals who raise grievances in good faith.

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6. Review and Resolution

  • CARRY is committed to promptly addressing and resolving grievances to the best of its ability.

  • Regular reviews of grievance procedures will be conducted to ensure their effectiveness and fairness.

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7. Reporting and Documentation

  • CARRY will maintain records of grievances and resolutions for compliance and review purposes.

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8. External Resources

  • If internal procedures do not resolve the grievance satisfactorily, individuals may seek assistance from relevant external agencies or authorities.

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9. Compliance

  • All employees and stakeholders are expected to comply with this grievance policy.

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